At Hera Bloom we aim to create experiences, products and services that have lasting value. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions.
If you're not happy, we offer 3-day easy refund right here from the day we received your order.
- Flowers under poor or damaged conditions.
- Flowers don't match to the description given.
You can choose one of the following options:
- A full or partial refund.
- A replacement on the next available delivery date.
Typically we will not offer both a refund and a replacement.
All returns will be refunded via your original payment method.
Please ensure that the following details are provided completely and correctly:
- Bank Name
- Account Number
- Account Holder's Name
- Identification No./Passport No.
- Hera Bloom reserves the rights to withhold any refunds.
- Ensure that refund details given are correct and complete.
- If you placed your order using Guest Checkout and don’t have an account, please create an account to initiate a refund or replacement.